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Frequently Asked Questions
FAQs About Cloud PBX, Business VoIP, and More
USA Phone.com makes switching to business VoIP remarkably simple and easy. Still, we know you probably have some more questions like “What is VoIP?” and “What’s unique about a hosted phone solution?”
If you don’t find the answer to your question below, feel free to give us a call at 1-800-USA-PHONE for a no-hassle conversation about how cloud PBX is built to work for your business!
What is VoIP?
VoIP stands for Voice over Internet Protocol. VoIP is the newest technology most companies are moving to for making telephone calls over high speed Internet or Ethernet connections, such as FiOS, Comcast, or Time Warner.
Do you provide Internet service?
Not directly but we have close long-standing business relationships with Internet Service providers which allow us to recommend the best package for you and to assist you with placing your order.
How do you make calls over a VoIP connection?
From the user perspective, you just dial the person you are calling….just like any other phone call.
What are the benefits of VoIP?
The primary benefits are excellent voice quality, robust feature set and much lower cost.
What is Disaster Recovery (DR)?
What happens if I lose my Internet connection then how will my phones work? DR is a built-in feature that always keeps your office and business up and running. Our Hosted equipment is offsite and located in the carrier co location protected facilities. In the event of a major outage taking down telephone poles, lines, internet and electrical power, your callers are still answered and are able to transfer to each person’s extension, voicemail, remote site or 24 hr answering service. Disaster Recovery is pre-programed in advance to ensure you are never out of business!
How many phone lines do I get with your service?
Whatever you need. We have systems with as few as 2 or three lines and some with hundreds of lines.
What are the benefits of USA Phone?
You would be dealing with a Company with over 30 years of experience in the telephone business servicing small, medium and large clients. We have experience pricing, provisioning and maintaining analog, digital and IP phone systems as well as all types of voice connectivity.
Will my existing phone service be interrupted during the set-up of Hosted-PBX?
NO, the conversion to VoIP is very smooth. Your new phones will be deployed and fully operational, able to make outbound calls. At a predetermined date and time, your phone numbers will switch over from your old system and ring-in on the new system.
Can I switch my current toll free number to USAPhone.com?
Yes and you can get phone numbers from anywhere in the USA.
Can I choose my own vanity number?
We can request vanity numbers of your choosing which will be provided if available.
Do I “own” my number?
YES. It is reserved for your use and will not be taken away without your written approval.
Can I keep my toll free number if I choose to cancel?
YES, all of your numbers are reserved for your use and will not be taken away without your written approval.
Do you have ring groups/call groups/virtual departments?
YES and just about any other feature you may now have on your existing phone system.
Can I forward calls to my mobile device?
Yes, calls can be forwarded anywhere including to your mobile device.
Can I have professionally recorded greetings?
YES. You can use professionally recorded greeting for Auto-Attendants and/or for extension mailbox greetings.
Do I really need all of the features that of USA Phone.com offers?
Our system offers hundreds of features. Most customers choose to use only the features they need to do business in the most efficient way for them.
Do you offer conferencing options?
YES. Conferencing is available on all of our VoIP systems.
Do you support 911 emergency services?
YES. We actually support 911 and the new Enhanced e911 emergency services.
Does USA Phone.com support extension dialing?
YES. A dialed phone number can reach an extension directly or via an auto-attendant.
Is there more I can do to learn about USA Phone's features?
We have regular WEBINARS to show prospective customer how easy, fully-featured and flexible our system actually is.
How do I check my voicemail?
You can check voicemail from you own phone, from any other phone on the system or from any phone in the world. Our system will prompt you for your mailbox number and your password.
What are the different payment options?
Monthly payments are accepted via credit card (M/C, VISA or AMEX) or by direct ACH payment.
Are there charges for checking messages?
NO, not from us. You may incur charges for the use of the phone you use to check messages.
What do I need to use USA Phone.com Hosted-PBX?
We supply all of the equipment you will need or you can supply the equipment from any other source. You will need an adequately sized Internet connection with a static IP address dedicated to your phone system. We can reuse you present computer network wherever it exists.
How much technical skill is required to set-up and use the service?
NONE. We do it all.
Do you offer equipment leasing?
YES. We offer rental, leasing and outright purchase.
Do you support fax machines?
YES. We also support e-fax.
What kind of support services does USAPhone.com offer?
We include remote maintenance and programming changes for as long as you are our customer.
How do I report a service issue that I have with USAPhone.com?
Call, e-mail or fax to our service department. We respond 24/7 to emergencies.
Can I order VoIP phones from a on line provider successfully- they seem to be less expensive?
On line providers program the VoIP phones and ship them to your office. Once you get them, you plug them into your network connections and they are supposed to work. Check what you get… are you getting on site help or just on line support? Do they include POE Switches, Voice border controllers?
Do I really need POE Switches or can we use Power Bricks to save money?
New VoIP phones can use little power bricks that each phone plugs into an electrical outlet or centralized power from a POE switch in the closet. Rule of thumb, for less than 3 phones the bricks are ok… small office, remote home use etc. Centralized Power from a POE switch is what 9-10 professionals will recommend.
What about the voice quality of the VoIP provider ... do I need to worry about quality and the extra cost?
For 2 phones or less, you will probably not have issues with voice quality… we have all heard jitter, drop calls and poor voice quality on cell phones… the million dollar question is –COULD YOUR BUSINESS RUN WITH POOR VOICE QUALITY? With 3 or more phones, its recommended to use voice prioritizing technology Voice border controllers that manage the voice traffic to ensure quality.
Do I need really need a NO FAULT Help Desk-- Where I can call a person I know and get the ``human factor`` for help?
In today’s world, having a familiar person you know and can trust in huge! You don’t want to get caught up in finger pointing… is it your system? Is it the carrier?
Do I need Remote Monitoring?
In the event of a failure who do you call? What event caused the failure? Remote Monitoring allows for the fastest way to ensure the trouble is found reported and repaired… many times before you even know about it! Always get Remote Managed Monitoring service included in your proposal.