VoIP Features That Empower Your Business

VoIP Systems USA Hosted PBX can support 2, 3, 4 or more digit extension dialing

Allows you to place calls on hold, play music or a commercial while the Caller is On Hold

Automatically forwards your calls to an Extension, Phone Number or Ring Group

Automatically forwards your calls to an Extension, Phone Number or Ring Group

Indicates Incoming Call and Caller ID while another call is in process

A service & phone feature that automates the dialing of pre-determined phone numbers

Forward your calls locally or remotely using the phone or Web Portal

Dial another user’s extension by activating the phone or overhead speaker to make an announcement

After making or receiving a call, a user may conference in any third party or more for a Conference Call

Multiple on-site and outside callers can simultaneously participate in password-protected Conference Calls

Setup a telephone number to dial directly to an Auto Attendant where callers are then presented with predefined options

Setup a telephone number to ring a specific extension first or a Call Group to enable sequential or simultaneous rings

Setup a telephone number to dial directly to a desktop phone or extension

Voicemail with an extension or use an Announce Only Voicemail to provide customers with a Recorded Message

Enables multiple extensions to be joined as a group enabling calls to be routed sequentially or simultaneously to that group

Set up a personal assistant to Find You / Follow You at up to five 5 locations

Transfer a call to an Extension, Call Group, or Phone Number after announcing the party being transferred

Transfer a call to another Extension, Call Group, or Phone Number without announcing the party being transferred

Route calls from a unique DID Number to any Auto Attendant, Call Group, Call Queue, Extension, or Phone Number

Route calls based on the number that was dialed where calls may be routed to an Auto Attendant, Call Group, Call Queue, Extension, or Phone Number

A desktop phone feature that simulates a phone being off-hook sending all calls directly to voicemail

Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability and priority levels

Call queues are used to route calls in a first-In first-out manner to the appropriate Call Group or Extension

Allows routing decisions based on time and date with multiple scheduling options available

Web-based user interface that allows users to configure their Hosted IP Phone System to create Call Groups, view Call Detail Records, Billing Information, and more

After a voicemail is received, a WAV File that can be played on your PC or Mobile Device is sent to your email including the Date, Time & Duration of the Call

Enter an SMS address in the Portal and the System will send a shorter text message to your device

Block Phone Numbers disabling them from calling your Hosted IP Phone System

Selectively record calls for training or documentation purposes

Use default on-hold music, or you can upload your own custom music & messages

Access real-time user and call analytics from within your account in our client web-based portal

We provide E911 Service whereas the phone number associated with your location is registered with the national E911 database

Service in which a toll free number can be routed to a specific Auto Attendant, Call Group or Queue, DID Number