Company History Overview
USAPhone.com, a communications installation, service and consulting firm headquartered in Cherry Hill NJ, provides PBX phone systems to businesses in both SMB (3-499 users) and Enterprise level (500+ users) markets. Since 1981, USAPhone.Com has been providing communication solutions with a full portfolio of voice, data and networking products. We’re a leading supplier of real-time telecommunications systems, applications and service. We experts in voice and IP communications including TDM PBX, VoIP, SIP, SaaS, CaaS and hosted communication systems and solutions that enabling our clients to streamline your processes to obtain new levels of productivity.
We are committed to providing our customers with excellent service and value. Our certified IEL analysis Improves efficiency, Enhances communications and Lowers cost. Our process starts with a complimentary ROI analysis to determine our clients’ current voice and data operating costs and configurations. We review client requirements then prepare a customized plan to reduce costs and improve service. Our review includes removing outdated and upgrading to improved, more cost-efficient communication technology.
What makes us “different” (cooler!)?
We Improve efficiency, Enhance communications and Lower cost for every customer.
In most cases, we are able to provide our clients new equipment and service without any additional monthly operating cost!
To continue through research and development to empower customers with easy to use cost-effective, yet powerful, communication tools. We are committed to providing our customers excellent service and value.
Greg has managed USA Phone and its affiliates for over 32 years. His IEL certified review process provides your company with a free ROI analysis technology review to remove costly outdated voice and data services. An expert in his field, Greg then advises his clients on how to incorporate new technology into their current PBX or trade-in and upgrade to new converged IP, SIP PBX services with greater speed, ability on the ROI savings. By going to the cloud, businesses save an average of 50% or more.
Steve has managed service businesses for 40 years. As VP of Operations, Steve is responsible for all aspects of operations including purchasing, engineering, overseeing customer service and the service – installation technical teams.
Dan has worked at USAPhone.com for over 24 Years. His full service consultant management approach delivers a current vs. projected spend analysis proposal to aid each clients’ decision making process. This extra effort educates the client, allowing them to fully understand how they will save money, and be comfortable with the conversion process and what they are purchasing.
Gordon has 18 years of broad technical experience as a Telecommunications Service Technician. His fluent understanding of data network topologies, key systems and voicemail adds a new dimension to the level of tech support USAPhone.com offers to our clients.
As Service Manager for over 12 years, Joe has been planning and managing USAPhone.com’s analog, digital and hosted IP telephone and voicemail systems installation and service. An expert in his field, Joe is ready to help you run your business smoothly.
A 34-year industry veteran, Jim has managed some of the largest voice and data companies in the USA. Having been a technician for 20 years before entering senior management, Jim has a unique advantage. In his own words, “Give me 15 minutes and I will help your company make an informed decision that will improve your technology, enhance your efficiency, and lower your costs.”
Pamela Van Brackle has been USAPhone.com’s Controller for over 5 years, is responsible for all financial operations, including the management of accounts payable and receivable. She joins us with over 20 years’ experience in the field.
Linda is our Lead Project and Implementation Manager. Linda also has previous experience as a Paralegal. Linda is responsible for Posit-Sale coordination and implementation of Hosted VoIP installations including, site visits, porting orders, circuit orders and fulfillment, system operational; design and configuration as well as customer training.
Michael has been with USA Phone for 8 years. As an expert technician, he brings with him 27 years of knowledge and experience and is knowledgeable and carries certifications in both PBX and VoIP installations.
Mario is one of our Service and Installation technicians with a VoIP specialty. His responsibility is to gather all required information and to set up, program and install VoIP telephone systems to meet customer specifications. Mario’s technical expertise is in the following areas: troubleshooting, network hardware, network security, switching and routing, broadband technologies, system installation and programming, PC configuration, maintenance and repair and structured cabling.
Thurman Jay Gates is a telecommunications veteran with 40 years experience, starting with Bell Telephone , then owner of Riverside Communications. In 2005, Riverside Communications merged its phone system clients with USA PhoneCom. Thurman is a true customer advocate and an acknowledged industry expert. Give him a call on Ext 146.
Joanne is one of our Project Coordinators responsible for processing customer orders to make sure that all aspects of the equipment and services ordered are properly delivered. Joanne has over 30 years in customer service and business management performing similar tasks including over 6 years on our staff.
Henry is one of USAPhone.com’s newest additions, bringing youthful enthusiasam and expertise in analytics, business development, and marketing to the company. As part of our staff, he will help improve the efficiency of your business through enhanced communications.